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Terms & Conditions

Terms & Conditions of booking Scheduled Classes 

  1. Prices
    The prices displayed on our website are correct to the best of our knowledge and maintained on a regular basis. In the event of an order being placed against an accidental incorrect price, we will endeavour to inform you of the error within seven days of the purchase being made. If the correct price was more than you paid, you may either cancel the booking or choose to pay the difference. If the correct price was less than you paid, we will refund the difference.
  2. Availability
    All classes are subject to availability and booked on a first come first served basis. In order allow flexibility with dates and to avoid disappointment, we recommend you do not organise travel or accommodation until the booking has been confirmed. We reserve the right to postpone or rearrange a course up to three days before it is scheduled to take place in the unlikely event that there are less than three attendees booked.
  3. Event Duration
    Details of event duration given on the website and elsewhere are a guide only. Classes are planned based on the times specified but naturally there may be delays, curtailments or breakdowns that are not within our control. You agree that we shall not be held liable for variations in event time and duration.
  4. Validity
    Vouchers are valid for a period of 12 months from the date of issue and the cookery classed must have been attended by the expiry date . A voucher will be deemed invalid if it is out of date (the expiry date is stated on each voucher). The validity or otherwise of gift vouchers purchased via third parties (i.e. not from The Cooking Academy) is subject to the terms and conditions of that third party company.
  1. Amendments to Bookings
    Once you have booked onto a class you are required to give us 28 days notice to change your booking (either to transfer to another class or change the date) so please ensure you are available at the time of booking. If you cancel a booking with less than 28 days’ notice then we regret that your booking fees or voucher will be forfeited unless we are able to fill your place. Alternatively you are welcome to send someone else in your place.  Illness at short notice is also covered by the ‘Amendment of a booking clause’, however if  you have an infectious illness within 48 hours of the class you must notify us to safeguard the well being of others.  In the unlikely event that we need reschedule a class for any reason, you will be offered alternative dates. Classes will not be refunded. In such an event, we will not be liable for the cost of travel expenses, pre-booked accommodation costs or any other indirect costs incurred.  All amendments to bookings including change of date attending will incur an administration cost of £25 per occurrence.
  1. Liability
    By making a booking or purchasing or redeeming a cookery voucher, you acknowledge that our classes are dependent on certain factors beyond our control, and you agree that we shall not be liable for the cancellation, postponement or alteration of any class for reasons beyond our reasonable control, including weather-related reasons, mechanical failure, location changes or otherwise.  Other than stated below, our maximum liability for any claim whatsoever in connection with a voucher or any cookery class booking shall be limited to the price paid for the voucher or booking.   We have tried to ensure that the descriptions and images used on all marketing material are accurate. However, images are intended to give a general idea of the classes described and do not form any contract between you and us.   Nothing in this document limits or excludes our liability for death or personal injury resulting from our negligence, or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by us.
  1. Refunds
    You have the right to return any goods (unused and in their original condition) or unused vouchers within seven days of receipt for a refund. If you have purchased a voucher that was dispatched to you we will only refund the voucher value – not the cost of the voucher and postage.  Refunds will incur a charge of £20 in order to cover the cost of administration.
  2. Delivery
    All vouchers will be downloadable electronically unless you select to send as gift wrapped voucher, in which case they will be dispatched by first class post. You may request Special Delivery for an additional charge of £8.90. We cannot be held liable for any loss suffered as a result of postal delays. The gift voucher will be deemed invalid if it has been tampered with or defaced.
  3. Competition Prizes, Special Offers and Promotional Vouchers
    Vouchers acquired as part of a promotion or competition cannot be exchanged, extended or refunded.
  4. Data Protection
    You acknowledge and agree that details of your name, address, email address and telephone number will be recorded on our internal database in order that we can communicate with you regarding your order and booking of cookery class and subsequent news updates. For your information, details of any payments you make or card details are not recorded on our website and at the point at which you make a payment, you are redirected to the website of the financial service provider. Full details of our policy with respect to personal data are available in our privacy policy.

 

 

Terms & Conditions of Booking Private Parties & Events

Please note that the term ‘us’ and ‘our’ are references to ‘The Cooking Academy’ and ‘The Client’ refers to those booking our ‘events’. Event refers to a product, cookery demonstration or event, activity or experience.

Bookings
The booking is considered to be contractual as soon as we receive your booking instructions either by email, fax, letter or through our website e-commerce facility.

Prices

Prices quoted for the events are calculated as a full event cost, not price per guest, any adjustments in numbers will affect the whole event cost and cannot be reduced pro-rata.

Payments
Full payment of the event cost is required upon confirmation to secure the event date. Payment details are available on our invoice and can be made by BACS. Debit cards are accepted, however, we do not accept credit cards for private party payments. Any additional costs incurred on the day will be invoiced after the event and must be paid within 7 days of the invoice date.

Should the event continue beyond the contract time, The Cooking Academy shall charge the client for each additional hour on a pro-rata basis of the invoice value.

Cancellation

  1. a) By The Client:
    In the event that a confirmed date is cancelled or postponed by the Client for whatever reason, 50% of the contracted amount will be payable immediately. If the cancellation is within 8 weeks of the event then the full amount is payable.
  2. b) By The Cooking Academy:
    The Cooking Academy shall be entitled, by providing the maximum practicable notice in writing, to cancel the event, if it is in our judgment that circumstances require it. Following such cancellation, The Cooking Academy shall refund any fees already paid by the client. The total liability for any refund in the event of cancellation by us, shall be limited to the price paid for the event.

Final Numbers
Final numbers must be advised to the The Cooking Academy in writing at least 14 working days in advance of the event. Please note: If your numbers decrease after payment, no refund can be made.

Force Majeure
The Cooking Academy will not be liable for any loss due to any circumstances which include, but not exclusively, breakdown of machinery, failure of supply of electricity or other utilities, leakage of water, fire, flood, explosion, external road or building works,

Government restrictions, Force Majeure, act of terrorism or any circumstance outside the control of The Cooking Academy which may cause the event to be interrupted or cancelled.

Website Descriptions and Quotes
All website descriptions and quotes are made in good faith and every reasonable care is taken to ensure their accuracy. We reserve the right to make changes to and correct errors in our website descriptions and quotes at any time.

Insurance
It is your responsibility to ensure that all guests have adequate and appropriate insurance which is suitable for their particular requirements.

Behaviour
The Cooking Academy can terminate your event if the behaviour of any guest(s) is in the reasonable opinion of ourselves, causing distress, damage, danger to other customers, other guests, employees, property or anyone else.

VAT & Currency
All prices quoted are in pounds sterling and where VAT applies, as detailed on the proposal, this has been applied at the rate on the day of purchase.

Law and Jurisdiction
This Agreement and all matters arising out of it shall be construed and governed according to English law and shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Cookies
A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is usually a small piece of data sent from a website and stored in a user’s web browser while a user is browsing a website. When the user browses the same website in the future, the data stored in the cookie can be retrieved by the website to notify the website of the user’s previous activity.

The Cooking Academy Limited
Silverwood
London Rd
Rickmansworth
Hertfordshire WD3 1JR

Shipping Information

All physical items will be delivered in the UK by Royal Mail 1st class, unless you choose to collect the items when attending one of our courses.  We sell certain items in our shop which are not available for delivery by post due to their perishable contents – this is clearly noted in the product details, and such items are only available for collection unless separate arrangements are made (please call us if you wish to make such an arrangement).

Gift vouchers are available electronically.

If you would like non-UK delivery on any items purchasable from our shop, please contact us at +44 (0)1993 778880 or email cook@thecookingacademy.co.uk. Please note that we do not offer non-UK delivery online.

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