Terms & Conditions

Terms & Conditions of booking Scheduled Cookery Classes – Consumer events

  • Prices
    The prices displayed on our website are correct to the best of our knowledge and maintained on a regular basis. In the event of an order being placed against an accidental incorrect price, we will endeavour to inform you of the error within seven days of the purchase being made. If the correct price was more than you paid, you may either cancel the booking or choose to pay the difference. If the correct price was less than you paid, we will refund the difference.
  • Availability
    All classes are subject to availability and booked on a first come first served basis. In order allow flexibility with dates and to avoid disappointment, we recommend you do not organise travel or accommodation until the booking has been confirmed. We reserve the right to postpone or rearrange a course up to three days before it is scheduled to take place in the unlikely event that there are less than three attendees booked.  Half day classes are usually scheduled to run Monday to Friday, unless booked for a private group booking and is subject to availability and price variation.
  • Event Duration
    Details of event duration given on the website and elsewhere are a guide only. Classes are planned based on the times specified but naturally there may be delays, curtailments or breakdowns that are not within our control. You agree that we shall not be held liable for variations in event time and duration.
  • Validity In person cookery vouchers
    purchased from The Cooking Academy are valid for a period of 12 months from the date of issue and the cookery classed must have been attended by the expiry date. A voucher will be deemed invalid if it is out of date (the expiry date is stated on each voucher). The validity or otherwise of gift vouchers purchased via third parties (i.e. not from The Cooking Academy) is subject to the terms and conditions of that third party company.  Should you need to extend the validity of your voucher then this must be done before the voucher expiry date (you must contact us on a working day to do organise this ie: Monday-Friday).  The cost of extending the voucher is £25 for a half day voucher and £40 for a full day voucher which must be paid at the time of extending the voucher, whereupon the voucher will be extended for a further 3 months in which time the class must have been taken.
    Virtual cookery Vouchers – purchased from The Cooking Academy are valid for a period of 6 months from the date of issue and the cookery classed must have been attended by the expiry date . A voucher will be deemed invalid if it is out of date (the expiry date is stated on each voucher). The validity or otherwise of gift vouchers purchased via third parties (i.e., not from The Cooking Academy) is subject to the terms and conditions of that third party company.  Should you need to extend the validity of your voucher then this must be done before the voucher expiry date (you must contact us on a working day to do organise this i.e.: Monday-Friday).  The cost of extending the voucher is £10 which must be paid at the time of extending the voucher, whereupon the voucher will be extended for a further 3 months in which time the class must have been taken.
  • Amendments to class bookings
    If you are unable to attend the class you have already booked, and you inform us less with than 28 days’ notice prior to the class then we regret that your booking fee or voucher will be forfeited.  However, we will offer you the following 3 options to try and mitigate your loss: 1. We will “open the gate” and give someone else the opportunity to book in your place. If we successfully book someone in your place, you will be able to move to a different date of your choice by paying the £25 admin fee. If we are unable to book your space then you will forfeit the voucher.   2. You can transfer your voucher to someone else and let us know in advance the details of the new attendee, such as name, email address, phone number and dietary requirements. In this case you won’t be able to attend in the future, as the voucher will be redeemed by the replacement attendee 3. We can add you to our short notice cancellation list. As and when a space becomes available due to a cancellation or spare place, we will contact you and offer you the place. This could be anywhere from 5 days prior to the class to 24 hours’ notice.
  • Unable to attend
    If you are unable to attend due to Illness, or bereavement, this is also covered by the ‘amendment of booking clause’.  If you have an infectious illness, sickness or diarrhoea within 48 hours before of the class you must notify us to safeguard the well-being of others.  You will be unable to attend the class under such circumstances, and the above actions will be taken to mitigate your loss.  However, it is a criminal offence to knowingly risk transferring diseases to others.  Please seek guidance from your insurance provider for any financial loss as a result of your cancellation or change of date.   All amendments to bookings including change of date attending will incur an administration cost of £25 per occurrence.
  • Rescheduling or cancellation of classes
    In the unlikely event we need to reschedule or postpone a class for you for any reason, you will be offered alternative dates.  Classes will not be refunded and you must seek compensation from your insurance company. In such an event, we will not be liable for the cost of travel expenses, pre-booked accommodation costs or any other indirect costs incurred.
  • Covid – 19
    We require all our participants to be vaccinated against Covid-19, unless medically exempt. If you are exempt from vaccination, we will require proof of exemption from the NHS App or a NHS confirmation letter. Upon arrival at The Cooking Academy, we will need to scan your Domestic Covid Pass (available on the NHS App) before the class starts.
  • Force Majeure 
    The Cooking Academy will not be liable for any loss due to any circumstances which include, but not exclusively, breakdown of machinery, failure of supply of electricity or other utilities, leakage of water, fire, flood, explosion, external road or building works, Government restrictions, Force Majeure, act of terrorism or any circumstance outside the control of The Cooking Academy which may cause the event to be interrupted or cancelled.
  • Allergy, food intolerance and dietary requirements 
    Once your booking has been confirmed, within 24 hours you must inform us of any allergy or food intolerance, and any dietary requirements.  If you do not we cannot guarantee that the ingredients will be available or the recipes adapted to meet your requirements.  If you have not informed us of an allergy or food intolerance and you suffer an allergic reaction, we are not liable.
  • Liability
    By making a booking, purchasing or redeeming a cookery voucher, you acknowledge that our classes are dependent on certain factors beyond our control, and you agree that we shall not be liable for the cancellation, postponement or alteration of any class for reasons beyond our reasonable control, including weather-related reasons, mechanical failure, location changes or otherwise.  Other than stated below, our maximum liability for any claim whatsoever in connection with a voucher or any cookery class booking shall be limited to the price paid for the voucher or booking.   We have tried to ensure that the descriptions and images used on all marketing material are accurate. However, images are intended to give a general idea of the classes described and do not form any contract between you and us.   Nothing in this document limits or excludes our liability for death or personal injury resulting from our negligence, or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by us.
  • Refunds
    You have the right to a refund of any goods and services within 7 days of purchase, on condition that goods are in their original packaging and unused.  If you have booked a specific class you have the right to cancel within 7 days of purchase.  If you have purchased a voucher that was dispatched to you we will only refund the voucher value – not the cost of the voucher and postage.  Refunds will incur a charge of £25 in order to cover the cost of administration and a charge of £9.98 to cover the transaction fees.
  • Delivery
    All vouchers will be downloadable electronically unless you select to send as gift wrapped voucher, in which case they will be dispatched by first class post. You may request Special Delivery for an additional charge of £8.90. We cannot be held liable for any loss suffered as a result of postal delays. The gift voucher will be deemed invalid if it has been tampered with or defaced.
  • Competition Prizes, Special Offers and Promotional Vouchers
    Vouchers acquired as part of a promotion or competition cannot be exchanged, extended or refunded.
  • Data Protection
    You acknowledge and agree that details of your name, address, email address and telephone number will be recorded on our internal database in order that we can communicate with you regarding your order and booking of cookery class and subsequent news updates. For your information, details of any payments you make or card details are not recorded on our website and at the point at which you make a payment, you are redirected to the website of the financial service provider. Full details of our policy with respect to personal data are available in our privacy policy.

Terms & Conditions of Booking Private Parties & Events, Corporate events
Please note that the term ‘us’ and ‘our’ are references to ‘The Cooking Academy’ and ‘The Client’ refers to those booking our ‘events’. Event refers to a product, cookery demonstration or event, team-building activity or experience.

Bookings
The booking is considered to be contractual as soon as we receive your booking instructions either by email, fax, letter or through our website e-commerce facility.

Prices
Prices quoted for the events are calculated as a full event cost, not price per guest, any adjustments in numbers will affect the whole event cost and cannot be reduced pro-rata.

Payments
Full payment of the event cost is required upon confirmation to secure the event date. Payment details are available on our invoice and can be made by BACS. Debit cards are accepted, however, we do not accept credit cards for private party payments. Any additional costs incurred on the day will be invoiced after the event and must be paid within 7 days of the invoice date.

Should the event continue beyond the contract time, The Cooking Academy shall charge the client for each additional hour on a pro-rata basis of the invoice value.

Cancellation

  • a) By The Client:
    In the event that a confirmed date is cancelled or postponed by the client after confirming their intention to proceed for whatever reason, 50% of the contracted amount will be payable immediately. If the cancellation is within 10 weeks of the event then the full amount is payable.
  • b) By The Cooking Academy:
    The Cooking Academy shall be entitled, by providing the maximum practicable notice in writing, to cancel the event, if it is in our judgment that circumstances require it. Following such cancellation, The Cooking Academy shall refund any fees already paid by the client. The total liability for any refund in the event of cancellation by us, shall be limited to the price paid for the event.

Final Numbers
Final numbers must be advised to The Cooking Academy in writing at least 14 working days in advance of the event. Please note: If your numbers decrease after payment, no refund can be made.

Force Majeure
The Cooking Academy will not be liable for any loss due to any circumstances which include, but not exclusively, breakdown of machinery, failure of supply of electricity or other utilities, leakage of water, fire, flood, explosion, external road or building works, Government restrictions, Force Majeure, act of terrorism or any circumstance outside the control of The Cooking Academy which may cause the event to be interrupted or cancelled.

Website Descriptions and Quotes
All website descriptions and quotes are made in good faith and every reasonable care is taken to ensure their accuracy. We reserve the right to make changes to and correct errors in our website descriptions and quotes at any time.

Insurance
It is your responsibility to ensure that all guests have adequate and appropriate insurance which is suitable for their particular requirements.

Behaviour
The Cooking Academy can terminate your event if the behaviour of any guest(s) is in the reasonable opinion of ourselves, causing distress, damage, danger to other customers, other guests, employees, property or anyone else.

VAT & Currency
All prices quoted are in pounds sterling and where VAT applies, as detailed on the proposal, this has been applied at the rate on the day of purchase.

Law and Jurisdiction
This Agreement and all matters arising out of it shall be construed and governed according to English law and shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Cookies
A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is usually a small piece of data sent from a website and stored in a user’s web browser while a user is browsing a website. When the user browses the same website in the future, the data stored in the cookie can be retrieved by the website to notify the website of the user’s previous activity.

The Cooking Academy Limited
Silverwood
London Rd
Rickmansworth
Hertfordshire WD3 1JR